Norwich restaurant Number 33 in the Park has introduced a booking system in response to customer demand. The restaurant’s sister venue, Number 33 cafe in Exchange Street, is well-known for its long queues during peak brunch hours. Owner Nichola Hay explained that while being walk-in only works for those willing to queue, many customers have requested bookings over the years. The move is aimed at accommodating more families and theatre-goers over the festive season.
The new booking system will only be available at Number 33 in the Park. Hay sees the winter weather as a driving factor behind the decision, as standing outside in the cold and wet puts off some potential customers. The new venture also gives the restaurant the opportunity to try something different. Alongside the booking system, both Number 33 venues will introduce a ‘virtual queue’ system. This will allow visitors to leave the cafe and receive a notification on their phone when a table becomes available.
In addition, Number 33 will use an app that allows customers to check live availability before arriving to eat. Hay believes this is a first for Norwich and hopes it will benefit larger groups. The restaurant has had an overwhelming summer and is expecting increased demand during the festive season. The café is known for its popular brunch menu and the booking system is likely to alleviate stress during busy times. The virtual queue system will also allow customers to explore the park or nearby areas without losing their place in line.
Overall, the introduction of the booking system at Number 33 in the Park reflects customer demand and a desire to accommodate more patrons during peak periods. The move is expected to benefit families and theatre-goers over the festive season. Alongside the booking system, the restaurant will introduce a ‘virtual queue’ system and use an app to allow customers to check live availability. This first for Norwich is aimed at providing a more convenient and comfortable experience for customers, particularly during the colder months when standing outside becomes less desirable.
